• Optimising IT Service Delivery through Enterprise Systems Management

    In this article, Feathered Owl describes the concepts and methodology we follow during an Enterprise Systems Management engagement. It’s a long one, so make sure you’re sitting comfortably… What is ESM? Enterprise Systems Management is concerned with control, monitoring and the management of IT infrastructure and applications in order to optimise IT service delivery. It’s […]

  • I.T. Service Management

    In this article, Feathered Owl gives the lowdown on IT Service Management…. “I.T. Service Management”; “Business Service Management”; “ITIL”. It would be very surprising indeed if you haven’t encountered at least one of these terms in the last 12 months, or received a call from a salesperson trying to sell you an “ITIL-compliant” solution of […]