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Enterprise Systems Management Defined
Enterprise Systems Management (ESM) is concerned with control, monitoring and the management of IT infrastructure and applications in order to optimise IT service delivery. It’s been around for a number of years and came into existence as a direct result of the almost universal adoption of distributed network computing and the new set of management…
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I.T. Service Management
In this article, Feathered Owl gives the lowdown on IT Service Management…. “I.T. Service Management”; “Business Service Management”; “ITIL”. It would be very surprising indeed if you haven’t encountered at least one of these terms in the last 12 months, or received a call from a salesperson trying to sell you an “ITIL-compliant” solution of…
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SAN, NAS or Both?
In another of our series of technical articles, Feathered Owl gives a few pointers to help you decide whether SAN or NAS is the right storage solution for you. Over the past twenty years there has been a worldwide migration from host-based to distributed computing. This has had numerous effects, many of them unforeseen when…
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Voice Over IP Anyone?
Well, we here at Feathered Owl have just picked up another project to implement a VoIP telephone solution for a new client. More and more people are going down this route, it seems that the technology is becoming increasingly mainstream. We’ll be updating this post as the project progresses.
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Feathered Owl Technology enters the Blogosphere
A few days ago we here at Feathered Owl made a commitment to start putting some of the advice we freely dispense (actually, ideally we don’t dispense it entirely for free…) to our clients and anyone else who happens to be listening into practice. In fact, this blog is one of the results. And guess…